Opsview > Support
Opsview Support
The Opsview Enterprise Service Subscription enables you to get the best return on your Opsview investment through professional support and access to the Enterprise edition of the award winning software.
If you are still planning your Opsview system you can gain valuable insight and technical assistance from our Quickstart Surgery.
Benefits
| Guaranteed response time | Guaranteed response times for reported issues |
| Opsview Enterprise Edition | Based on a mature code base and with a predictable release cycle and feature roadmap. Ideal for monitoring business critical IT systems. |
| Prioritised software updates | Opsview Enterprise has a transparent issue prioritisation process. Opsera delivers rapid fixes for critical software issues and provides assistance with associated system update processes. |
| Issue management | Direct access to Opsera's issue management software. Ability to view issue history and track progress. |
| Access to Opsview development team | Support is provided by the same team that develops Opsview, so you are speaking to the experts. |
| Reduced Risk | Discuss any changes with us before you make them. Assess the impact of deploying new systems. Opsera are experts in Opsview system implementation and management. |
| Peace of Mind | You cannot afford to lose sight of key IT systems. With ESS you know any problems with your Opsview system will be diagnosed and resolved fast and effectively. |
What you get
| Opsview Enterprise software, modules and agents | Access to Opsview Enterprise software and additional Modules. Monitoring Agents for supported operating system platforms |
| Software installation and configuration assistance | Help with Opsview software installation and configuration problems |
| Software defect resolution | Diagnosis and resolution of Opsview software defects |
| Remote troubleshooting | Troubleshooting of your system via secure remote access |
| MySQL and Apache support | Assistance with diagnosing and resolving MySQL and Apache issues |
| Operating System support | Assistance with diagnosing and resolving issues with underlying Linux or Solaris operating system used by Opsview servers. |
Activities such as software development, on-site consulting and training are are available through Opsera's consulting services.
Enterprise Service Subscription Levels
The Opsview Enterprise Service Subscription is available at four levels, allowing you to choose the subscription that best meets your needs.
| Technical Support | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Technical contacts | 2 | 4 | 6 | 10 |
| Priority 1 response | 4 hours | 4 hours | 4 hours | 2 hours |
| Priority 2 response | 8 hours | 8 hours | 4 hours | 4 hours |
| Priority 3 response | 24 hours | 24 hours | 8 hours | 8 hours |
| Coverage period | Weekdays 9 am - 5 pm | Weekdays 8 am - 6 pm | Weekdays 8 am - 6 pm | Weekdays 8 am - 6 pm |
| Contact method | Web + Email | Web + Email | Web, Email + Telephone | Web, Email + Telephone |
| Software Entitlement | ||||
| Opsview Enterprise Edition | Yes | Yes | Yes | Yes |
| Reports Module | Yes | Yes | Yes | Yes |
| Feature Support | ||||
| Distributed Monitoring | No | Yes | Yes | Yes |
| Slave Server Clustering | No | No | Yes | Yes |
| Separate Database Server | No | No | Yes | Yes |
| Master Server High Availability | No | No | No | Yes |
Next Steps
For more information about Opsview Enterprise Service Subscription please contact Opsera by telephone:
UK: +44 (0)845 057 7887 or US: +1 866 879 9184
or by emailing opsview@opsera.com
