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Features

Opsview is an Open Source, enterprise grade server, application and network monitoring product.

The system:

  • incorporates enterprise features such as distributed monitoring, SNMP trap processing, data warehouse and reporting
  • is able to monitor all common devices and network services via monitoring plug-ins supplied with the system
  • works across multiple platforms so is not tied to a specific hardware or software vendor
  • reduces the overhead of managing many similar devices by using templates to allow cloning of configuration objects in seconds
  • ensures the reliability of your monitoring system through automated integrity checking and configuration back-up
  • has a centralised, web-based reporting console, incorporating graphical alerts and tracking
  • integrates with existing help desk and asset tracking software
  • provides geographical coverage, scalability and resilience via a distributed model
  • has low cost of ownership and unrivalled flexibility
  • is simple to configure and manage

Opsview customers include Allianz, Electronic Arts, Betfair, Brittany Ferries, Harvard-MIT, Irish Revenue, Lightedge, Plusnet, Winterflood Securities and The University of Surrey.

Benefits

Opsview enables your organisation to

  • Identify issues with your IT systems before they impact system availability
  • Make better purchasing decisions with access to trending and capacity data
  • Save costs by moving away from expensive proprietary tools
  • Tailor management tools to your individual requirements and processes
  • Spend less time managing your management tools
  • Reduce risk with enterprise product support providing guaranteed service levels

Product Capabilities

Opsview is capable of monitoring a wide range of IT infrastructure including:

  • Network devices
  • Server hardware
  • Environmental control systems
  • Windows, Linux, Unix and Novell Operating Systems
  • File, print, Active Directory and email services
  • Databases
  • Web application servers

Distributed Architecture

Opsview's distributed architecture allows multiple locations to be monitored from a single Opsview system. The master Opsview server aggregates monitoring data and provides a single point of configuration. It also supports slave clustering allowing the system to scale and providing resilience against server failure.

SNMP Support

Opsview features SNMP polling and rules based trap processing capabilities. These are ideal for monitoring network infrastructure but can also be used for server and application monitoring.

Data Warehouse and Reporting

Opsview incorporates a data warehouse for storage of historical performance and event data. Opsview Reports provides graphing and reporting capabilities against historical data.

Flexible and Extensible

Open interfaces are made available to allow for integration with third party products such as asset management and help desk software. Opsview monitoring data is available via web services allowing it to be embedded in other applications.

Technology

Opsview makes use of the Nagios monitoring framework, Catalyst Web Framework and MySQL database. Opsera have added a wide range of capabilities incorporating distributed monitoring, clustering, SNMP support, unified management GUI, data warehousing, reporting and all developed using the popular Perl programming language.

Support

Opsera's Opsview Enterprise Support subscription provides:

  • Direct access to the Opsera Issue Tracking System (OITS)
  • Issue escalation and resolution with a Service Level Agreement offering guaranteed response times
  • Prioritised bug fixes and patches
  • Access to Opsera product engineers for configuration and performance tuning advice
  • Assistance with customising Opsview and integrating with business systems
  • Assistance with installing Opsview maintenance and feature releases
  • Software tested for quality, performance, stability and security

Enterprise Support Service Level Agreement

A subscription agreement allows for up to two designated customer technical contacts that will develop, maintain or support the customer's installation. The customer may modify its designated technical support contacts at any time. These technical support contacts will be the only interface to the Opsview support team.

First line support is typically provided by the customer support team. Second line support is offered by Opsera or through our certified partner network. Third line support is provided by Opsera's dedicated support and engineering personnel.

Enterprise support is available in the core service hours of 0900-1700 Monday to Friday excluding Bank Holidays in either UK time zone or the local time zone of our certified support partners. The service level agreement provided is summarised in the table below:

Incident Severity

Target Response Time

Reporting Mechanism

Severity 1

4 Business hours

Direct entry to OITS or email

Severity 2

4 Business hours

Direct entry to OITS or email

Severity 3

8 Business hours

Direct entry to OITS

Severity 4

2 Business days

Direct entry to OITS

Severity Level

The severity level allocated to an incident is intended to reflect the level of disruption to the customer's business. Opsera's standard severity level definitions are:-

Severity

Guideline Description

1

  • production system is severely impacted or completely shut down, or
  • System operations or critical applications are inoperable.

2

  • the production system is functioning with limited capabilities, or
  • is unstable with periodic interruptions, or
  • critical applications, while not being affected, have experienced material system interruptions.

3

  • minor errors in fully operational production systems, or
  • need to clarify procedures or information in documentation.

4

  • A request for information in relation to the System, e.g. a procedural query or request requiring a minor enhancement

Maintenance Releases and Upgrades

During the Support Services term, Opsera will make maintenance releases and upgrades available to customers. If a question arises as to whether a product offering is an upgrade or a new product or feature, Opsera's opinion will prevail, provided that Opsera treats the product offering as a new product or feature for its customers generally.

As part of the conditions of providing support, customers will be obliged to promptly install all maintenance releases and upgrades to maintain their software at the then current level and undertake any other reasonable requests from Opsera to maintain their system, communication lines, hardware and software.

Distributed Systems

Enterprise support covers one master and two slave servers. Support for larger systems will charged based on number of monitoring servers they comprise.

Sponsored Feature Development

Where the current standard product does not have the particular feature(s) that your organisation requires, Opsera can develop those features as a specific, bespoke development for you. However we often find that many of these features would have wider applicability to other customers and that it would be valuable for the customer to have the development incorporated into the standard product so that it falls under standard support in the future. In this instance, we would propose that the particular customer sponsor the development of the feature. This approach has been successfully used many times to enhance the Opsview product for the benefit of all.

Consulting

Opsera provides a full range of consulting services to support our customers and partners in the evaluation, selection, implementation and support of system management solutions. We can help you to evaluate the need for better system management, quantify the benefits and recommend the right technical approach.

Opsera's System Infrastructure services team are highly experienced in the design and implementation of Opsview systems, as well as a wide range of other products such as Nagios and Puppet. Typical services are

  • Business requirements analysis and process change
  • Project management
  • Overall technical architecture design
  • Installation and configuration
  • Migration from previous management systems
  • Integration with existing systems
  • Best practice and performance tuning
  • Adoption and documentation of best practice
  • Customisation of existing Opsview features

The services you may need will vary depending on your internal knowledge and technical capability. Opsera are happy to work with your internal team providing support and guidance to them or we can take full responsibility for the entire implementation and roll-out - whatever fits your needs.

Training

We provide two Opsview training courses that can be delivered at your premises or at our training facility.

Operator Training

The target audience is helpdesk and support staff who will be reacting to alerts generated by the Opsview system. Delivery of the course is typically on-site.

Content covered

  • Overview of monitoring concepts and how these apply to Opsview
  • Overview of plugins and monitoring agents
  • Description of host and service monitoring options (scheduled downtime, scheduling checks, etc)
  • Description of hierarchical hostgroups and other dashboard functionality
  • Interpreting monitoring information
  • Basic troubleshooting

System Administrator Training

The target audience is engineers who will be responsible for managing the Opsview system. This is a 2 day training course delivered on-site or at our training facility.

Content covered:

  • Overview of Opsview monitoring capabilities
  • Overview of Opsview management capabilities
  • Installing and upgrading software
  • Initial software configuration
  • Diagnosing network and host problems using Opsview
  • Configuring SNMP traps
  • Troubleshooting

Please contact opsview@opsera.com for details of our training courses.

Licensing and Pricing Terms

Opsview is licensed under the terms of the GNU General Public Licence Version 2 as published by the Free Software Foundation. This gives you legal permission to copy, distribute and/or modify Opsview under certain conditions.

Opsera provides Enterprise level support for an annual subscription fee, along with training and implementation services.

Opsera have Opsview implementation partners in USA, Spain and Australia providing Opsview consulting, support and training services. These partners provide enterprise support in the local time zone, while Opsera provide all second and third line support.

FAQs

General

  1. How is Opsview related to Nagios?

    Opsview can be considered as an integrated set of extensions to Nagios that includes a web framework and database integration. Opsview recognises the strengths of Nagios and extends its functionality beyond what is available "out of the box".

  2. How much does an Opsview user or server license cost?

    There is no license fee for Opsview software. Opsera charge for services such as support and training.

  3. Which operating system does Opsview server require?

    Opsview will run on Linux and Solaris 10. A list of Supported Linux distributions can be found here.

  4. How do I sponsor a new feature?

    If you require a new feature and are happy to sponsor development,we can usually schedule this into a forthcoming Opsview release. Please contact Opsera for more information.

  5. Is Opsview just for monitoring Open Source software and operating systems?

    No, Opsview monitors a wide variety of software, hardware and operating systems from vendors including Cisco, IBM, Microsoft and Oracle.

  6. Where can I find community and developer resources?

    Opsview has an active community of users and developers.

    Community Website

    http://www.opsview.org/

    Documentation Wiki

    http://docs.opsview.org/

    Developer Resources

    http://trac.opsview.org/

    Mailing Lists

    http://lists.opsview.org/

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