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Opsview is an Open Source, enterprise grade server, application and network monitoring tool. Launched in 2003, it is a mature product with a large worldwide user community.

Opsview was awarded a Product Excellence award for Best System Management Tool at LinuxWorld Expo in San Francisco in August 2008.

Opsview greatly simplifies the task of configuring and managing data centre monitoring and enables your organisation to:

  • Identify issues with your IT systems before they impact system availability
  • Make better purchasing decisions with access to trending and capacity data
  • Save costs by moving away from expensive proprietary tools
  • Tailor management tools to your individual requirements and processes
  • Spend less time managing your management tools
  • Reduce risk with enterprise product support providing guaranteed service levels
Opsview is a fully integrated monitoring tool that incorporates popular Open Source software components including Nagios. The Catalyst web framework is used to provide an extensible monitoring and configuration user interface. Opsview server software runs on Linux and Solaris 10. It will monitor all common operating systems including Linux, AIX, Solaris and Windows.

Opsview customers include Allianz, Electronic Arts, Betfair, Brittany Ferries, Harvard-MIT, Irish Revenue, Lightedge, Plusnet, Winterflood Securities and The University of Surrey.

Feature Overview

  • incorporates enterprise features such as distributed monitoring, SNMP trap processing, data warehouse and reporting
  • is able to monitor all common devices and network services via monitoring plug-ins supplied with the system
  • works across multiple platforms so is not tied to a specific hardware or software vendor
  • reduces the overhead of managing many similar devices by using templates to allow cloning of configuration objects in seconds
  • ensures the reliability of your monitoring system through automated integrity checking and configuration back-up
  • has a centralised, web-based reporting console, incorporating graphical alerts and tracking
  • integrates with existing help desk and asset tracking software
  • provides geographical coverage, scalability and resilience via a distributed model
  • has low cost of ownership and unrivalled flexibility
  • is simple to configure and manage

Distributed Architecture

Opsview's distributed architecture allows multiple locations to be monitored from a single Opsview system. The master Opsview server aggregates monitoring data and provides a single point of configuration. It also supports slave clustering allowing the system to scale and providing resilience against server failure.

SNMP Support

Opsview features SNMP polling and rules based trap processing capabilities. These are ideal for monitoring network infrastructure but can also be used for server and application monitoring.

Data Warehouse and Reporting

Opsview incorporates a data warehouse for storage of historical performance and event data. Opsview Reports provides graphing and reporting capabilities against historical data.

Flexible and Extensible

Open interfaces are made available to allow for integration with third party products such as asset management and help desk software. Opsview monitoring data is available via web services allowing it to be embedded in other applications.

Opsview is licensed under the terms of the GNU General Public Licence Version 2 as published by the Free Software Foundation. This gives you legal permission to copy, distribute and/or modify Opsview under certain conditions.

Opsera provides Enterprise level support for an annual subscription fee, along with training and implementation services.

Opsera have Opsview implementation partners in USA, Spain and Australia providing Opsview consulting, support and training services. These partners provide enterprise support in the local time zone, while Opsera provide all second and third line support.

Support

Opsera's Opsview Enterprise Service subscription provides:

  • Direct access to the Opsera Issue Tracking System (OITS)
  • Issue escalation and resolution with a Service Level Agreement offering guaranteed response times
  • Prioritised bug fixes and patches
  • Access to Opsera product engineers for configuration and performance tuning advice
  • Assistance with customising Opsview and integrating with business systems
  • Assistance with installing Opsview maintenance and feature releases

A subscription agreement allows for designated customer technical contacts to raise service requests. The customer may modify its designated technical support contacts at any time. These technical support contacts will be the only interface to the Opsview support team.

First line support is typically provided by the customer support team. Second line support is offered by Opsera or through our certified partner network. Third line support is provided by Opsera's dedicated support and engineering personnel.

Enterprise support is available in the core service hours of 0900-1700 Monday to Friday excluding Bank Holidays in either UK time zone or the local time zone of our certified support partners.

Maintenance Releases and Upgrades

During the Support Services term, Opsera will make maintenance releases and upgrades available to customers. If a question arises as to whether a product offering is an upgrade or a new product or feature, Opsera's opinion will prevail, provided that Opsera treats the product offering as a new product or feature for its customers generally.

As part of the conditions of providing support, customers will be obliged to promptly install all maintenance releases and upgrades to maintain their software at the then current level and undertake any other reasonable requests from Opsera to maintain their system, communication lines, hardware and software.

Distributed Systems

Enterprise support covers one master and two slave servers. Support for larger systems will charged based on number of monitoring servers they comprise.

Sponsored Feature Development

Where the current standard product does not have the particular feature(s) that your organisation requires, Opsera can develop those features as a specific, bespoke development for you. However we often find that many of these features would have wider applicability to other customers and that it would be valuable for the customer to have the development incorporated into the standard product so that it falls under standard support in the future. In this instance, we would propose that the particular customer sponsor the development of the feature. This approach has been successfully used many times to enhance the Opsview product for the benefit of all.

Consulting

Opsera provides a full range of consulting services to support our customers and partners in the evaluation, selection, implementation and support of system management solutions. We can help you to evaluate the need for better system management, quantify the benefits and recommend the right technical approach.

Opsera's System Infrastructure services team are highly experienced in the design and implementation of Opsview systems, as well as a wide range of other products such as Nagios and Puppet. Typical services are

  • Business requirements analysis and process change
  • Project management
  • Overall technical architecture design
  • Installation and configuration
  • Migration from previous management systems
  • Integration with existing systems
  • Best practice and performance tuning
  • Adoption and documentation of best practice
  • Customisation of existing Opsview features

The services you may need will vary depending on your internal knowledge and technical capability. Opsera are happy to work with your internal team providing support and guidance to them or we can take full responsibility for the entire implementation and roll-out - whatever fits your needs.

Training

We provide two Opsview training courses that can be delivered at your premises or at our training facility.

Operator Training

The target audience is helpdesk and support staff who will be reacting to alerts generated by the Opsview system. Delivery of the course is typically on-site.

Content covered

  • Overview of monitoring concepts and how these apply to Opsview
  • Overview of plugins and monitoring agents
  • Description of host and service monitoring options (scheduled downtime, scheduling checks, etc)
  • Description of hierarchical hostgroups and other dashboard functionality
  • Interpreting monitoring information
  • Basic troubleshooting

System Administrator Training

The target audience is engineers who will be responsible for managing the Opsview system. This is a 2 day training course delivered on-site or at our training facility.

Content covered:

  • Overview of Opsview monitoring capabilities
  • Overview of Opsview management capabilities
  • Installing and upgrading software
  • Initial software configuration
  • Diagnosing network and host problems using Opsview
  • Configuring SNMP traps
  • Troubleshooting

Please contact opsview@opsera.com for details of our training courses.

Opsview makes use of the Nagios monitoring framework, Catalyst Web Framework and MySQL database. Opsera have added a wide range of capabilities incorporating distributed monitoring, clustering, SNMP support, unified management GUI, data warehousing, reporting and all developed using the popular Perl programming language. Opsview server software runs on Linux and Solaris 10.

Opsview is capable of monitoring a wide range of IT infrastructure including:

  • Network devices
  • Server hardware
  • Environmental control systems
  • Windows, Linux, Unix and Novell Operating Systems
  • File, print, Active Directory and email services
  • Databases
  • Web application servers

General

  1. How is Opsview related to Nagios?

    Opsview can be considered as an integrated set of extensions to Nagios that includes a web framework and database integration. Opsview recognises the strengths of Nagios and extends its functionality beyond what is available "out of the box".

  2. How much does an Opsview user or server license cost?

    There is no license fee for Opsview software. Opsera charge for services such as support and training.

  3. Which operating system does Opsview server require?

    Opsview will run on Linux and Solaris 10. A list of Supported Linux distributions can be found here.

  4. How do I sponsor a new feature?

    If you require a new feature and are happy to sponsor development,we can usually schedule this into a forthcoming Opsview release. Please contact Opsera for more information.

  5. Is Opsview just for monitoring Open Source software and operating systems?

    No, Opsview monitors a wide variety of software, hardware and operating systems from vendors including Cisco, IBM, Microsoft and Oracle.

  6. Where can I find community and developer resources?

    Opsview has an active community of users and developers.

    Community Website

    http://www.opsview.org/

    Documentation Wiki

    http://docs.opsview.org/

    Developer Resources

    http://trac.opsview.org/

    Mailing Lists

    http://lists.opsview.org/

Opsera's certified training programme allows you get the most out of your Opsview system. Courses are available for support technicians, system administrators and network managers. Learn about Opsview from the experts!

Download course brochure


Training Schedule

By reserving a place on these training courses you are automatically agreeing to our Terms and Conditions

Training costs are quoted in Pounds Sterling however you can pay in your own currency using Debit Card, Credit Card or Paypal account.


Classroom - Reading, UK

June 2009

30th : OV102 - Opsview System Administration
Location: Reading, UK. Duration: 9am - 5pm BST
Cost 800 GBP - Reserve place


Online

June 2009

2nd: OV201 - A Introduction to Opsview System Monitoring
Start Time 15:00 BST (10:00 EDT, 14:00 GMT, 16:00 CEST)
Cost 49 GBP - Reserve place

9th: OV202 - Basic Opsview Configuration and Management
Start Time 15:00 BST (10:00 EDT, 14:00 GMT, 16:00 CEST)
Cost 199 GBP - Reserve place

18th: OV203 - Advanced Opsview Configuration and Management
Start Time 15:00 BST (10:00 EDT, 14:00 GMT, 16:00 CEST)
Cost 199 GBP - Reserve place

23rd: OV204 - SNMP Monitoring with Opsview
Start Time 15:00 BST (10:00 EDT, 14:00 GMT, 16:00 CEST)
Cost 199 GBP - Reserve place


A discount is available when you book courses OV202, OV203 and OV204 together as the Opsview System Administrator Bundle.

July 2009

7th: OV201 - A Introduction to Opsview System Monitoring
Start Time 15:00 BST (10:00 EDT, 14:00 GMT, 16:00 CEST)
Cost 49 GBP - Reserve place


Terms and Conditions

Opsera Training Services - Terms and Conditions

These terms shall apply to all training services provided by Opsera Limited

Definitions

The Student is the person attending the training course

The Host is the member of Opsera staff providing the training session.

The Course is a complete body of prescribed studies constituting a curriculum

The Training Session is one specific instance of the Course

The Software is the Opsera owned software that is the subject of the course

1.0 Payment

1.1 The fee is payable before the start of the Training Session in order to reserve a place. Until payment is received it will not be possible to confirm a place on the course.

1.2 Non-UK Sales Tax will be charged in accordance with the prevailing legislation. UK Sales Tax (VAT) shall be applied at the standard rate of 15% between 1st December 2008 and 31st December 2009. Otherwise VAT will be charged at 17.5%.

1.3 You will have 5 working days from delivery of the Training Session to raise reasonable comments or objections about the course in writing. Opsera will endeavor to resolve your objections quickly and fairly, but if you remain dissatisfied, then we will provide a full refund of your Training Session fee.

2.0 Intellectual Property

2.1 Opsera will retain the Intellectual Property Rights and copyright of all materials used in the Course. Opsera owns all right, title and interest in and to all Opsera logos, trade names, trademarks and service marks, (collectively, the "Opsera Marks") and are the sole and exclusive property of Opsera and may not be used without Opsera's prior written consent.All copyright, trade marks and other intellectual property rights subsisting in or used in connection with the Software (including but not limited to all images, animations, audio or other identifiable material relating to the Software) are and remain the sole property of Opsera.

3.0 Liability

3.1 Neither party shall have any liability to the other which is greater than the fees payable for the Training Session (except for liability for death or personal injury which is unlimited under law).

3.2 Neither party will be liable to the other for any delay in or failure to perform its obligations as a result of any cause beyond its respective reasonable control including strikes, lock-outs or other industrial disputes (whether involving employees or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

3.3 Opsera will take no responsibility or liability for the behavior of other course attendees.

4.0 Course Cancellation

4,1 If the Student cancels the Training Session more than 48 hours before the Training Session is scheduled to take place 80% of the fees will be refunded. This small retention fee will cover Opsera's administration costs.

4.2 If the Student cancels the Training Session less than 48 hours before the Training Session is scheduled to take place the course fee will not be refunded. The Student may be rescheduled on a future Training Session at Opsera's discretion.

4.3 If Opsera cancels a Training Session because the number of subscribers is below the minimum level or for other operational reasons, the Student will be issued a credit that may be used for a future Training Session for that Course. If Opsera discontinue the Course then we will provide a full refund of your Training Session fee.

4.4 Opsera reserves the right to refuse or limit any services for a Training Session if a Student fails to satisfy the requirements for a Course as published or provided to the Student by Opsera prior to the start of such Course. In such cases no refund or cancellation fee will be paid.

4.5 If due to unforeseen circumstances it is necessary to abandon a Training Session the Student will be issued a full credit that may be used for a future Training Session for that Course

5.0 Student Conduct

5.1 The Student shall use all reasonable endeavors to observe all health and safety rules and regulations and any other reasonable security requirements that apply to the premises and have been communicated to them by Opsera,

5.2 Opsera reserves the right to refuse, limit or cancel any Training Session if a Student in the sole opinion of Opsera has displayed unreasonable behavior or is deemed to be violent, abusive or disruptive. In such cases no refund or cancellation fee will be paid.

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